Shipping and Returns
Domestic Shipments:
Packages are generally shipped same business day if ordered by 2pm EST. Some custom-made orders take around 1-2 business days. Most orders are shipped with USPS or UPS. Whichever shipment choice you make, we will provide you with a link to track your package online.
International Shipments:
Gas mask and filters will be shipped USPS or UPS. Please contact us for international shipping quote.
Export Control Classification Number (ECCN) 1A004: Gas mask and filter approved country list:
Country Group B Countries: Afghanistan Albania Algeria Andorra Angola Antigua and Barbuda Argentina Aruba Australia Austria The Bahamas Bahrain Bangladesh Barbados Belgium Belize Benin Bhutan Bolivia Bosnia & Herzegovina Botswana Brazil Brunei Bulgaria Burkina Faso Burundi Cameroon Canada Cape Verde Central African Republic Chad Chile Colombia Comoros Congo (Democratic Republic of the) Congo (Republic of the) Costa Rica Cote d'Ivoire Croatia Curaçao Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Fiji Finland France Gabon Gambia, The Germany Ghana Greece Grenada Guatemala Guinea Guinea-Bissau Guyana Haiti Honduras Hungary Iceland India Indonesia Ireland Israel Italy Jamaica Japan Jordan Kenya Kiribati Korea, South Kosovo Kuwait Latvia Lebanon Lesotho Liberia Lithuania Luxembourg Macedonia, The Former Yugoslav Republic of Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Mauritania Mauritius Mexico Micronesia, Federated States of Monaco Montenegro Morocco Mozambique Namibia Nauru Nepal Netherlands New Zealand Nicaragua Niger Nigeria Norway Oman Pakistan Palau Panama Papua New Guinea Paraguay Peru Philippines Poland Portugal Qatar Romania Rwanda Saint Kitts & Nevis Saint Lucia Saint Vincent and the Grenadines Samoa San Marino Sao Tome & Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Sint Maarten (the Dutch two-fifths of the island of Saint Martin) Slovakia Slovenia Solomon Islands Somalia South Africa South Sudan, (Republic of) Spain Sri Lanka Sudan Surinam Swaziland Sweden Switzerland Taiwan Tanzania Thailand Timor-Leste Togo Tonga Trinidad & Tobago Tunisia Turkey Tuvalu Uganda Ukraine United Arab Emirates United Kingdom United States Uruguay Vanuatu Vatican City Western Sahara Zambia Zimbabwe
Returns:
If you are unsatisfied with the product in any way please let us know and we will make it right. We will refund the item within 30 days of customer purchase. Item must be returned in condition it was received in, not used, worn, or washed. Shipping cost to customer is non refundable even if free shipping is selected at time of order. Expedited shipping charges are non refundable. All Hank's Surplus custom made EDC belts and COBRA FM belts will incur a 20% restocking fee. Contact us for RA# (Return Authorization number) before sending product back. Custom made products are non-refundable.
Gas Mask and CBRN Filter Domestic Returns: No returns once sealed packaging has been opened. Customer is responsible for returned shipping cost.
Gas Mask and CBRN Filter International Returns: No returns allowed.
Exchanges:
Customer pays shipping charges for exchanges and refunds. Shipping is non refundable. Please contact us for RA# before sending item back. All custom made EDC Belts are charged $10 return shipping/handling fee.
Our Address:
Gas mask and CBRN Filters are not exchangeable.
International Shipping with MyUS.com
We have partnered with MyUS.com to offer convenient, fast international shipping to more than 225 countries for our customers. MyUS.com members receive deeply discounted shipping rates, exceptional customer service, 24/7 online access to their account, and access to other services.
Sign up with MyUS.com and receive your own U.S. suite number to receive merchandise. MyUS.com provides specialized international package consolidation services from your new U.S. suite number to your international address.
Note: Use MyUS.com's Personal Shopper service to make a purchase from Hanks Surplus. MyUS.com accepts cards with international billing addresses as well as those issued by non-U.S. financial institutions. They also accept wire transfers and will make the purchase on your behalf.
Follow these two steps for international delivery:
1. Join MyUS.com and get your US suite number for export.
2. Shop online at US stores, and ship your purchases through MyUS.
If you are ordering multiple items from us, you'll enjoy the most savings by using MyUS.com Premium Service. This gives you the ability to consolidate packages, which saves you even more on international shipping.