Contact
Need some help? We're here Monday - Friday 8am-5pm est, and can be reached by using the contact form below or email us at support@hankssurplus.com
Frequently asked questions
What is the return policy?
Most products can be returned within 30 days of purchase. Some custom-made products are non-returnable.
For more information, see our Returns & Refunds Policy.
When will I get my order?
We will work quickly to ship your order as soon as possible (Most within one business day). Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
We manufacture our sternum straps, backpack accessories and pet products in Fort Lauderdale, Florida USA.
How much does shipping cost?
Most products ship for free. Some are calculated by weight and location. You will always know the shipping price before you purchase.
Mailing Address:
Hank's Surplus
PO BOX 4071
Fort Lauderdale, FL 33338 USA